Return Policy

Return and Refund Policy

Last updated: November 1, 2024

Thank you for shopping at OutdoorBlackboards.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bienenstock Natural Playgrounds Inc., 1452 Concession 4 W, Troy, ON, L0R 2B0
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to OutdoorBlackboards.com, accessible from https://www.outdoorblackboards.com and all subdomains
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods are within 14 days of receipt of delivery 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. The returned Goods should be sent to the following address:

Bienenstock Natural Playgrounds Inc.
1452 Concession 4 W
Troy, Ontario L8P 2P6
Canada

 

outdoorblackboards.com has a 25% restocking fee for returned orders. The customer, at their own cost, is responsible for sending the order back to outdoorblackboards.com in its original condition. When the return is received the order will be inspected and if in perfect condition a refund will be issued less the 25% restocking fee and less the shipping fee from the original order. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@ourdoorblackboards.com

By phone: 18003063319